Our Service Promise To You and Your Family
Trust us with your heating, cooling and indoor air quality needs, and we will guarantee you quality products and services. We will be responsible for providing new heating and/or air conditioning systems that will achieve your 100% complete satisfaction. If you are not satisfied with the performance of the equipment or services and we cannot correct the system problem during the first year of operation we will remove the system and issue 100% refund of the entire agreement price.
No Surprise Guarantee
You are going to pay the exact amount on your proposal…….Never a penny more! This means no add-ons, no extras, no surprises. PERIOD!
“No Lemons” Guarantee
If the Heat Exchanger in your furnace fails during the first 10 years of operation we will replace the entire Furnace. If the compressor fails within the first 5 years of ownership we will replace the entire Condenser, rather than replacing the failed component. Must maintain your equipment to meet the manufacturer recommendations.
$250 No Frustration Guarantee
If your system breaks down during the first 2 years and leaves you without heating or cooling, we guarantee to repair your system within 48 hours of the time you call us or we will give you $250 for your inconvenience.
Safe Home Guarantee
Our Installation Technicians are highly skilled & trained. One of their main priorities is to respect and protect your home. They will clean up when they are finished, wear floor savers and lay drop cloths. They will not swear or smoke in your home. If they do not perform to these standards we will refund $500 of your purchase price.
Right Size Guarantee
We take great pride in our family of expert Service, Design and Installation Technicians. We guarantee that the equipment we recommend and install will be the proper design, fit and finish for your application or we will remove the equipment and install the correct equipment at our cost.
Hear From Our Happy Customers
At Big Mountain Heating & Air, your satisfaction is our priority! See for yourself what our customers have to say about working with us.
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Professional, polite, knowledgeable."My tech was awesome! He was very professional, polite, and knowledgeable. I would definitely use Big Mountain again."- John C.
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10/10 service every step of the way!"10/10 service every step of the way! From servicing our 37 year old air conditioning unit to replacing it when it finally had enough, as well as installing a house fan."- Kendall V.
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I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite"I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite, patient, professional, and making sure that he got the job done correctly."- Kathy T.
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I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite"I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite, patient, professional, and making sure that he got the job done correctly, this house was 90 degrees all day with him working on the unit."- Kathy T.
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Engaging, polite, and professional!"We had a great experience with Big Mountain. They answered my call the first time, then were flexible enough to send out two technicians and an engineer THE DAY I CALLED."- Robby M.
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Edwin came was so nice and very thorough with the inspection."Edwin came was so nice and very thorough with the inspection. Took pictures and showed me things that were good and things that were not so good."- Laurie B.
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Very competent company from Randy’s systems analysis"Very competent company from Randy’s systems analysis of the proper A/C and heating system to meet needed requirements to the competent installation crew under Robert that successfully installed the systems to our satisfaction."- Bryan H.
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Quick and efficient work."Very professional service. Would highly recommend Big Mountain to any of my family or friends. Quick and efficient work."- Jeff B.
